ANY registered Mastercam user can receive
FREE e-mail and telephone technical support.*

*User must have active Mastercam license registered in Alabama, Georgia, or Tennessee.
CAD/CAM Solutions Maintenance customers receive priority.

Geometry Building

Model building and line geometry can be tricky. We can help you build geometry for toolpaths.

Toolpath Creation

Toolpaths can be complex. The proper parameters and settings are critical to productivity.

Post Processing

The right output from your Mastercam post ensures your parts are machined properly.

Support Guidelines

  • Be ready to describe the problem in detail and know what product version and level you are working with. Document what happened, particularly if you cannot call immediately after the problem occurred.
  • Be in front of your computer while you call.
  • If possible, try to duplicate the problem. The support technician may request that you do this while you are on the phone. Also, be prepared to submit MCX files and other data related to your problem.
  • Have a complete description of your hardware, including CPU, mouse, math-coprocessor and memory.

Downloads and Enhancements

Software patches are available at the Mastercam Downloads site.

Online Support through GoToMeeting™

Contact us Monday through Friday 8:00 a.m. to 5:00 p.m. EST to set up a virtual meeting.

If you have already setup a meeting with us and have a meeting code, use the button to join your meeting.

Post Processor Support

CAD/CAM Solutions provides Post Processor support for registered CAD/CAM Solutions customers. We will provide a generic 2 – 3 axis milling/routing post for your machine/control along with 2-axis Lathes and Wire EDM machines at no charge if they are available in the Mastercam library or our internal library.

We source Mill/Turn Machines from Mastercam, and 5-axis Mill/Router Posts Processors along with matching Machine and Control Definitions from two different post processor developers.  We have partnered with Postability and In-House Solutions for the complex Multiaxis machines and some of the Mill/Turn class machines.

Swiss post processors are available for purchase from Mastercam that will work on a Mill/Lathe Mastercam package.  Let us know which Swiss machine you have and we can check availablily.